-Purpose: - Added to Job Family Service Delivery - CR in scan/refresh process - The role holder works as part of the service delivery team (Print Operations) that is aligned to one or more customers. He/she will have focus on the following: - Delivering service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) - Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) - Contributing to service transformation and …